Terms & Conditions

1 General Terms and Eligibility

1.1 Age and Legal Capacity

You must be at least twenty-one (21) years of age or the legal minimum age for gambling in your jurisdiction, whichever is higher, to register an account and use jilino Services. By registering, you represent and warrant that you meet all age and legal capacity requirements. We reserve the right to request identification documents at any time to verify your age, identity, and location. Failure to provide requested documentation within a reasonable timeframe may result in account suspension or closure and forfeiture of funds.

1.2 Jurisdictional Restrictions

The jilino platform is operated under licenses issued by the Philippine Amusement and Gaming Corporation (PAGCOR) and is intended exclusively for players physically located within the Republic of the Philippines at the time of account registration and gameplay. You are prohibited from accessing or using the Services if you are located in a jurisdiction where online gaming is illegal, restricted, or prohibited by applicable law. You are solely responsible for determining whether your use of jilino Services complies with the laws applicable to your location.

1.3 Account Registration Requirements

To access gaming services, you must register a personal account by providing accurate, complete, and current information including your full legal name, date of birth, valid email address, mobile phone number, and residential address. All information provided during registration must match official government-issued identification documents. You may register only one account per person, household, IP address, and payment method. Multiple accounts are strictly prohibited and may result in closure of all accounts and forfeiture of balances.

1.4 Account Security and Credentials

You are solely responsible for maintaining the confidentiality of your username, password, and all account credentials. You must not share your login information with any third party or allow any other person to access your account. All activities conducted through your account are your responsibility, regardless of whether authorized by you. You must immediately notify jilino of any unauthorized access, security breach, or suspicious activity related to your account.

2 Deposits, Withdrawals, and Financial Transactions

2.1 Deposit Methods and Processing

jilino accepts deposits through various payment methods including bank transfers, e-wallets (GCash, PayMaya), online banking, and other methods displayed on the platform. All deposits must be made from payment sources registered in your own name. Third-party deposits are strictly prohibited. Deposit processing times vary by payment method, typically ranging from instant to 24 hours. Minimum and maximum deposit limits apply based on your account level and chosen payment method, as displayed during the deposit process.

2.2 Withdrawal Policies and Verification

Withdrawal requests are subject to identity verification and compliance checks in accordance with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations. You must complete account verification by submitting valid government-issued identification, proof of address, and payment method verification before processing withdrawals. Withdrawals must be made to the same payment method used for deposits unless alternative arrangements are approved by jilino. Processing times typically range from 24 to 72 hours after verification completion, excluding weekends and Philippine public holidays.

2.3 Wagering Requirements and Bonus Terms

All bonuses, promotions, and free credits are subject to specific terms and conditions including wagering requirements, eligible games, maximum bet limits, and validity periods. Wagering requirements specify the number of times you must wager bonus funds before they can be withdrawn. Failure to comply with bonus terms may result in forfeiture of bonus funds and associated winnings. Bonus abuse, including but not limited to creating multiple accounts to claim promotional offers, may result in account closure and forfeiture of all balances.

2.4 Currency and Transaction Fees

All financial transactions on the jilino platform are conducted in Philippine Peso (PHP). We do not charge fees for deposits or withdrawals; however, your financial institution or payment provider may impose their own charges. You are responsible for any fees charged by third-party payment processors. Minimum withdrawal amounts and maximum daily/weekly/monthly withdrawal limits apply based on your account level and verification status.

3 Gameplay, Betting Rules, and Fair Gaming

3.1 Game Rules and Regulations

Each game available on the jilino platform is governed by its own specific rules, payout structures, and gameplay mechanics, which are accessible through the game information section. You agree to familiarize yourself with the rules of each game before participating. In the event of any discrepancy between game rules and the outcome displayed, the Company's official game records shall be considered conclusive and binding.

3.2 Random Number Generation and Fairness

All games provided by jilino use certified Random Number Generators (RNG) to ensure fair and unpredictable outcomes. Our RNG systems are regularly tested and audited by independent third-party testing agencies to verify compliance with international gaming standards. Game outcomes are determined at the moment of game initiation and cannot be altered by the Company, the player, or any third party.

3.3 Technical Malfunctions and Disputes

In the event of system malfunction, communication failure, or technical error affecting game outcomes or transaction processing, jilino reserves the right to void affected bets and refund stakes to player accounts. We are not liable for any losses, damages, or missed opportunities resulting from technical failures, internet connectivity issues, or system maintenance. All gameplay sessions are recorded and logged for dispute resolution purposes.

3.4 Prohibited Activities and Fair Play

Players are prohibited from engaging in fraudulent activities, cheating, collusion with other players, use of automated betting systems or bots, exploitation of software vulnerabilities, bonus abuse, money laundering, or any activity that undermines the integrity of games or the platform. Detection of such activities will result in immediate account suspension, confiscation of funds, and potential legal action.

4 Responsible Gaming and Self-Exclusion

4.1 Commitment to Responsible Gaming

jilino is committed to promoting responsible gaming practices and preventing problem gambling. We provide various tools and resources to help players maintain control over their gaming activities, including deposit limits, session time reminders, reality checks, and self-exclusion options. We encourage all players to gamble responsibly and within their financial means.

4.2 Self-Exclusion and Cooling-Off Periods

Players may request temporary or permanent self-exclusion from jilino Services at any time by contacting customer support. Self-exclusion periods range from 24 hours to permanent closure. During self-exclusion periods, you will not be able to access your account, place bets, or receive promotional materials. Self-exclusion requests are irreversible during the chosen period and cannot be lifted early except in cases of permanent exclusion, which requires a minimum 6-month waiting period and comprehensive review.

4.3 Problem Gambling Resources

If you believe you or someone you know has a gambling problem, we encourage seeking professional help. Resources are available through PAGCOR's responsible gaming program and various Philippine organizations specializing in problem gambling support and treatment. Gaming should be an entertaining leisure activity, not a source of financial stress or personal problems.

5 Privacy, Data Protection, and Communications

5.1 Personal Information and Data Collection

By using jilino Services, you consent to the collection, processing, storage, and use of your personal information in accordance with our Privacy Policy. We collect information necessary to provide Services, verify your identity, comply with legal obligations, and improve user experience. Your data is protected using industry-standard security measures including encryption, secure servers, and access controls.

5.2 Marketing Communications and Preferences

By creating an account, you consent to receiving promotional communications, marketing materials, and service updates via email, SMS, push notifications, and other channels. You may opt out of marketing communications at any time through account settings or by contacting customer support. Please note that you cannot opt out of essential service communications related to account security, transactions, or policy updates.

5.3 Third-Party Information Sharing

jilino does not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information with payment processors, identity verification services, regulatory authorities, and other service providers necessary to operate the platform and comply with legal obligations. All third parties are bound by confidentiality agreements and data protection standards.

6 Intellectual Property and Content Usage

6.1 Ownership of Platform Content

All content, materials, software, graphics, logos, trademarks, and intellectual property displayed on the jilino platform are owned by jilino or licensed from third-party providers and are protected by Philippine and international copyright, trademark, and intellectual property laws. Unauthorized reproduction, distribution, modification, or commercial exploitation of platform content is strictly prohibited.

6.2 License to Use Services

jilino grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for personal, non-commercial entertainment purposes in accordance with this Agreement. This license does not convey any ownership rights and may be terminated at any time for violation of these Terms and Conditions.

6.3 User-Generated Content

By submitting reviews, comments, feedback, or other content to jilino, you grant the Company a perpetual, worldwide, royalty-free license to use, reproduce, modify, and display such content for promotional, operational, and service improvement purposes. You represent that any content you submit does not infringe third-party rights and complies with applicable laws.

7 Limitation of Liability and Disclaimers

7.1 Service Availability and Warranties

jilino Services are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied. We do not guarantee uninterrupted, error-free, or secure access to the platform. We reserve the right to modify, suspend, or discontinue any aspect of the Services at any time without prior notice. Scheduled maintenance will be announced when possible, but emergency maintenance may occur without advance warning.

7.2 Limitation of Damages

To the maximum extent permitted by law, jilino shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from your use of Services, including but not limited to lost profits, lost data, or business interruption. Our total liability for any claim arising from these Terms and Conditions shall not exceed the total amount you deposited into your jilino account during the six (6) months preceding the claim.

7.3 Force Majeure

jilino is not responsible for failure to perform obligations due to circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, telecommunications failures, internet service provider failures, labor disputes, pandemics, wars, or acts of terrorism. In such events, affected bets may be voided and stakes refunded.

8 Account Closure, Suspension, and Termination

8.1 Voluntary Account Closure

You may request account closure at any time by contacting customer support. Upon closure, any remaining account balance will be returned to you via your registered payment method after deduction of any applicable fees or pending liabilities. Closed accounts cannot be reopened, and you must create a new account if you wish to return to jilino Services.

8.2 Company Right to Suspend or Close Accounts

jilino reserves the right to suspend or permanently close your account without prior notice if we determine, in our sole discretion, that you have violated these Terms and Conditions, engaged in fraudulent activity, failed identity verification, provided false information, or otherwise acted in a manner detrimental to the Company or other users. Upon account closure for violations, all funds may be forfeited, and we may report activities to relevant authorities.

8.3 Dormant and Inactive Accounts

Accounts with no login activity for a continuous period of twelve (12) months are considered dormant. Dormant accounts may be subject to monthly maintenance fees as specified in our fee schedule. Accounts inactive for twenty-four (24) consecutive months may be closed, with remaining balances subject to forfeiture after reasonable attempts to contact the account holder.

9 Dispute Resolution and Governing Law

9.1 Complaint Procedure

If you have a complaint or dispute regarding jilino Services, you must first contact our customer support team via email or live chat with a detailed description of the issue. We will investigate and respond to complaints within a reasonable timeframe, typically within 5-10 business days. Most disputes can be resolved through our internal complaint procedure.

9.2 Governing Law and Jurisdiction

This Agreement is governed by and construed in accordance with the laws of the Republic of the Philippines. Any disputes arising from or related to these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts located in Metro Manila, Philippines. By using jilino Services, you consent to the personal jurisdiction of such courts.

9.3 Alternative Dispute Resolution

In the event that internal complaint procedures do not resolve your dispute, you may seek assistance from PAGCOR's dispute resolution mechanisms or pursue binding arbitration in accordance with the rules of the Philippine Dispute Resolution Center. Arbitration shall be conducted in English in Metro Manila, Philippines.

10 Amendments and Modifications

jilino reserves the right to modify, amend, or update these Terms and Conditions at any time without prior individual notice. Changes become effective immediately upon posting to the platform. Material changes will be announced through email notification or prominent platform notice. Your continued use of jilino Services after changes are posted constitutes acceptance of the modified terms. We recommend reviewing these Terms and Conditions periodically to stay informed of any updates.

If you do not agree with any modification to these Terms and Conditions, you must immediately discontinue use of the Services and may request account closure. The version of the Terms and Conditions in effect at the time of your use governs your relationship with jilino.