Privacy Policy

1 Information We Collect

1.1 Personal Information Collected During Registration

When you register for a jilino account, we collect personal information necessary to establish your identity, verify your age and eligibility, and comply with regulatory requirements. This includes your full legal name as it appears on government-issued identification documents, date of birth, residential address, email address, mobile phone number, nationality, and chosen username and password. All information must be accurate, complete, and current to ensure compliance with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations mandated by Philippine law and gaming authorities.

1.2 Verification and Identity Documents

To verify your identity and comply with PAGCOR licensing requirements, we may request government-issued identification documents such as Philippine passport, driver's license, Unified Multi-Purpose ID (UMID), Social Security System (SSS) ID, or other valid identification recognized by Philippine authorities. We may also request proof of address documents including utility bills, bank statements, or government correspondence showing your current residential address. Additionally, we collect images or copies of payment method verification such as credit/debit card images (with sensitive numbers partially obscured) or e-wallet account verification.

1.3 Financial and Transaction Information

We collect financial information necessary to process deposits, withdrawals, and gaming transactions, including payment method details (bank account information, e-wallet account details, credit/debit card information), transaction history, deposit and withdrawal records, betting history, game play records, bonus and promotional activity, and account balance information. This information is essential for payment processing, fraud prevention, regulatory reporting, and providing you with accurate account statements and transaction histories.

1.4 Technical and Device Information

When you access jilino Services, we automatically collect technical information about your device and internet connection, including IP address, device type and model, operating system version, browser type and version, mobile network information, screen resolution, language preferences, time zone settings, and unique device identifiers. We also collect usage information such as pages visited, games played, time spent on platform, click patterns, navigation paths, and feature utilization. This data helps us optimize platform performance, enhance user experience, prevent fraud, and ensure system security.

1.5 Communications and Support Interactions

We maintain records of all communications between you and jilino, including customer support inquiries submitted via live chat, email, phone, or contact forms, feedback and reviews you provide, survey responses, social media interactions with official jilino accounts, and any other correspondence with our company. These records help us improve service quality, resolve disputes, and maintain accountability in our customer relationships.

Data Category	Purpose of Collection	Legal Basis
Identity Information	Account creation, age verification, regulatory compliance	Legal obligation, contract performance
Contact Details	Account communication, customer support, marketing	Contract performance, consent
Financial Data	Payment processing, transaction history, fraud prevention	Contract performance, legal obligation
Technical Information	Platform optimization, security, fraud detection	Legitimate interest, security
Gaming Activity	Service provision, responsible gaming monitoring, dispute resolution	Contract performance, legal obligation

2 How We Use Your Information

2.1 Service Provision and Account Management

We use your personal information to create and maintain your jilino account, authenticate your identity when you log in, process your gaming transactions including deposits and withdrawals, provide access to games and platform features, maintain accurate account records and transaction histories, calculate and award bonuses and promotional benefits, and respond to your inquiries and support requests. This use is necessary to fulfill our contractual obligations to you as a registered user of jilino Services.

2.2 Regulatory Compliance and Legal Obligations

As a PAGCOR-licensed operator, jilino is subject to extensive regulatory requirements and legal obligations. We use your information to verify your age and confirm you meet the minimum legal age requirement of 21 years, comply with Know Your Customer (KYC) and Customer Due Diligence (CDD) requirements, fulfill Anti-Money Laundering (AML) and Counter-Financing of Terrorism (CFT) obligations, report suspicious transactions to relevant authorities as required by law, respond to lawful requests from regulatory bodies, law enforcement agencies, or courts, maintain records required by gaming regulations, and ensure compliance with responsible gaming requirements.

2.3 Fraud Prevention and Security

Protecting the integrity of our platform and safeguarding all users requires vigilant security measures. We use your information to detect and prevent fraudulent activities, identify and investigate suspicious betting patterns or account behaviors, prevent unauthorized access to accounts, protect against identity theft and account takeover attempts, monitor for collusion or other forms of gaming fraud, enforce our Terms and Conditions, and maintain the security and stability of our technical infrastructure.

2.4 Platform Improvement and Personalization

We analyze user behavior and preferences to enhance the jilino experience by improving website and application functionality, optimizing game selection and recommendations, personalizing content and promotional offers based on your preferences and gaming history, conducting market research and user surveys, testing new features and services, analyzing usage patterns to identify areas for improvement, and developing new products and services that better serve Filipino players.

2.5 Marketing and Communications

With your consent, we use your contact information to send promotional materials about new games, features, and special offers, provide information about bonuses, tournaments, and exclusive events, share company news and platform updates, send personalized marketing communications based on your gaming preferences, and deliver targeted advertising through various channels. You maintain the right to opt out of marketing communications at any time while continuing to receive essential service-related messages.

3 Information Sharing and Disclosure

3.1 Third-Party Service Providers

jilino engages trusted third-party service providers to support our operations and deliver Services to you. These providers may have access to your personal information only to the extent necessary to perform their functions and are contractually obligated to maintain confidentiality and security. Categories of service providers include payment processors and financial institutions facilitating deposits and withdrawals, identity verification services conducting KYC checks, cloud hosting and data storage providers, customer support platforms and communication tools, marketing and analytics service providers, and cybersecurity firms providing fraud detection and prevention services.

3.2 Regulatory and Legal Disclosures

We may disclose your personal information when required by law or in good faith belief that such disclosure is necessary to comply with legal obligations, respond to valid legal processes such as subpoenas or court orders, cooperate with investigations by PAGCOR or other regulatory authorities, report suspicious transactions to the Anti-Money Laundering Council (AMLC), protect and defend the rights, property, or safety of jilino, our users, or the public, and enforce our Terms and Conditions or other legal agreements.

3.3 Business Transfers and Corporate Events

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy involving jilino, your personal information may be transferred to the acquiring or successor entity. In such circumstances, we will notify you via email and/or prominent notice on our platform before your information is transferred and becomes subject to a different privacy policy. You will have the opportunity to close your account and withdraw remaining funds before such transfer if you do not wish your information to be transferred.

3.4 No Sale of Personal Information

jilino does not sell, rent, trade, or otherwise commercially exploit your personal information to third parties for their independent marketing purposes. Any sharing of information with third parties is limited to the purposes described in this Privacy Policy and is governed by strict contractual protections requiring confidentiality, security, and compliance with data protection laws.

4 Data Security and Protection Measures

4.1 Technical Security Safeguards

jilino implements industry-leading security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our technical safeguards include Secure Socket Layer (SSL) encryption with 256-bit encryption for all data transmitted between your device and our servers, encrypted storage of sensitive personal and financial information at rest, regular security audits and penetration testing by independent cybersecurity firms, multi-factor authentication options for enhanced account security, firewalls and intrusion detection systems protecting our network infrastructure, and secure data centers with physical security controls and environmental protections.

4.2 Organizational Security Measures

Beyond technical controls, we maintain organizational policies and procedures designed to protect your information, including strict access controls limiting employee and contractor access to personal information based on job function and necessity, comprehensive data protection and security policies, regular staff training on data privacy and security best practices, background checks for employees with access to sensitive information, incident response procedures for addressing potential data breaches, and regular internal audits of our data protection practices.

4.3 Data Breach Response

In the unlikely event of a data breach affecting your personal information, jilino is committed to transparent and prompt notification in accordance with Philippine data protection law. We will notify the National Privacy Commission within 72 hours of breach discovery, notify affected users without undue delay via email or prominent platform notice, provide details about the nature of the breach and information compromised, explain the steps we are taking to address the breach and prevent recurrence, and offer guidance on protecting yourself from potential consequences of the breach.

5 Your Privacy Rights

5.1 Right to Access and Correction

You have the right to access your personal information held by jilino and request correction of inaccurate or incomplete data. You may review and update much of your information directly through your account settings. For information not accessible through your account, you may submit a request to our Data Protection Officer. We will respond to access requests within fifteen (15) business days and provide the requested information in a commonly used electronic format.

5.2 Right to Data Portability

Upon request, you have the right to receive your personal information in a structured, commonly used, and machine-readable format, and to transmit that information to another data controller where technically feasible. This right applies to personal information you have provided to us and that we process based on your consent or contract performance.

5.3 Right to Erasure and Account Deletion

You may request deletion of your personal information and closure of your jilino account at any time, subject to our legal obligations to retain certain records for regulatory compliance, fraud prevention, and dispute resolution. Upon account deletion, we will permanently erase your personal information within ninety (90) days, except for information we are legally required to retain. Retained information will be anonymized where possible and maintained only for the minimum required retention period.

5.4 Right to Restrict Processing and Object

You have the right to request restriction of processing of your personal information in certain circumstances, such as when you contest the accuracy of the data or object to processing based on legitimate interests. You may also object to processing of your information for direct marketing purposes at any time. To exercise these rights, contact our Data Protection Officer with specific details of your request.

5.5 Right to Withdraw Consent

Where we process your personal information based on your consent (such as for marketing communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before withdrawal. You can manage your communication preferences through account settings or by contacting customer support.

5.6 Right to Lodge Complaints

If you believe jilino has violated your privacy rights or mishandled your personal information, you have the right to lodge a complaint with our Data Protection Officer. You also have the right to file a complaint with the National Privacy Commission of the Philippines. We encourage you to contact us first so we may address your concerns directly.

6 Data Retention and Deletion

jilino retains your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal and regulatory obligations, resolve disputes, enforce agreements, and prevent fraud. Specific retention periods vary based on the type of information and applicable legal requirements. Account information and identity verification documents are retained for a minimum of five (5) years after account closure as required by PAGCOR regulations and Anti-Money Laundering laws. Financial transaction records are maintained for ten (10) years to comply with tax laws and financial regulations. Gaming activity records are retained for seven (7) years for regulatory reporting and dispute resolution purposes.

Customer support communications are kept for three (3) years unless longer retention is necessary for legal proceedings. Marketing consent records are maintained for as long as consent remains active and for three (3) years after withdrawal to demonstrate compliance with consent requirements. Upon expiration of applicable retention periods, personal information is securely deleted or anonymized such that it can no longer be associated with an individual. Anonymized data may be retained indefinitely for statistical analysis and business intelligence purposes.

7 Cookies and Tracking Technologies

7.1 Types of Cookies We Use

jilino uses cookies, web beacons, and similar tracking technologies to enhance your experience, analyze platform usage, and deliver personalized content. Essential cookies are necessary for platform functionality, including session management, authentication, and security. These cookies cannot be disabled without significantly impacting your ability to use our Services. Performance cookies collect information about how you use our platform, helping us identify and fix technical issues. Analytics cookies provide insights into user behavior, popular games, and feature usage. Marketing cookies enable personalized advertising and measure promotional campaign effectiveness.

7.2 Managing Cookie Preferences

You can control cookie preferences through your browser settings and our cookie consent banner displayed upon first visit. Most browsers allow you to refuse cookies or alert you when cookies are being sent. However, blocking essential cookies may prevent you from accessing certain platform features. To modify cookie settings after initial consent, access the cookie preferences link in the footer of our website or adjust settings through your browser preferences.

8 Children's Privacy

jilino Services are intended exclusively for individuals who are at least twenty-one (21) years of age or the legal minimum age for gambling in their jurisdiction, whichever is higher. We do not knowingly collect personal information from individuals under the legal gambling age. Our registration process includes age verification measures designed to prevent underage access. If we become aware that we have inadvertently collected information from an individual under the legal age, we will take immediate steps to delete that information and close the associated account without notice.

Parents and guardians who believe their child has provided personal information to jilino should contact our Data Protection Officer immediately. We encourage parents to monitor their children's internet usage and implement parental control software to prevent access to gambling websites. jilino supports responsible gaming initiatives and takes its obligation to prevent underage gambling seriously.

9 International Data Transfers

Your personal information is primarily stored and processed on servers located within the Philippines. However, some of our third-party service providers may be located in other countries, resulting in international data transfers. When we transfer your information outside the Philippines, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and Philippine data protection law. Such safeguards include Standard Contractual Clauses approved by international data protection authorities, adequacy decisions recognizing that the recipient country provides adequate data protection, and binding corporate rules for transfers within corporate groups.

All international service providers are required to implement technical and organizational measures ensuring a level of data protection substantially similar to that required under Philippine law. We conduct due diligence on international partners to verify their data protection practices and contractually require compliance with our data protection standards.

10 Changes to This Privacy Policy

jilino reserves the right to modify or update this Privacy Policy at any time to reflect changes in our practices, Services, legal requirements, or operational needs. Material changes to this Policy will be prominently announced through email notification to your registered email address and conspicuous notice on our platform homepage. The updated Policy will be posted on our website with a revised "Last Updated" date. Your continued use of jilino Services after changes are posted constitutes acceptance of the modified Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. If you disagree with any changes to this Policy, you must discontinue use of our Services and may request account closure and data deletion in accordance with your privacy rights.

11 Contact Information and Data Protection Officer

If you have questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact our designated Data Protection Officer:

Data Protection Officer
jilino Online Gaming Platform
Email: [email protected]
Response Time: Within 5-10 business days

For general customer support inquiries unrelated to privacy matters, please contact our customer support team through live chat or email at [email protected]. We are committed to addressing your privacy concerns promptly and transparently.